First Bank of Nigeria is in need of a branch operation officer with at least one year of experience in any financial institution.

See details below

JOB DESCRIPTION

FINANCIAL TRANSACTION OFFICER
  • Greets all customers promptly and shows a genuine interest in meeting their needs
  • Provides the highest level of customer service in a positive, courteous, and enthusiastic manner to customers
  • Maintains a strong working knowledge of the Bank’s services
  • Examines money to detect and remove counterfeit
  • Ensuring all operating and security and safe working procedures are always followed
  • Ensure all necessary postings and paperwork are completed accurately to provide audit trails
  • Bundles, wraps, and seals counted the money.  Separates mutilated and worn bills.
  • Use various cash management systems to ensure accurate counting
  • Look for any differences or discrepancies in notes and documents that are received, and raise unresolved issues with the supervisor
  • Ensure prompt handling of customers’ inquiries and complaints
  • Ensure timely rendering of reports
  • Comply with the principles and policies in the Staff Handbook, Standard Operating Procedures (SOP), and Information Security Handbook
NON-FINANCIAL TRANSACTION OFFICER
  • Greets all customers promptly and shows a genuine interest in meeting their needs
  • Provides the highest level of customer service in a positive, courteous, and enthusiastic manner to customers
  • Maintains a strong working knowledge of the Bank’s services
  • Educate and migrate customers to Alternative Channels
  • Proactively receives and responds to customers’ inquiries within their scope of authority
  • Ensures effective queue management
  • Effectively cross-sells the Bank’s products and services
  • Maintain a customer-friendly and organized banking hall
  • Ensure prompt handling of customers’ inquiries and complaints
  • Ensure timely rendering of reports
  • Comply with the principles and policies in the Staff Handbook, Standard Operating Procedures (SOP), and Information Security Handbook

QUALIFICATION

  • Minimum of HND upper class
  • Minimum of bachelor’s degree, with a minimum grade of 2.2

EXPERIENCE

  • Minimum of one-year relevant working experience in the financial institution, covering a range of functional areas

Location: Samuel Asabia House, Lagos, Nigeria.

Application ends 21/03/2022

APPLY HERE